FunFlatables • 101 Joliet Street • Dyer • IN (Corner of Hart St and Rt 30) • Phone: (219) 322-5333
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FREQUENTLY ASKED QUESTIONS AND SAFETY RULES
A WAIVER SIGNED BY A PARENT/GUARDIAN AND SOCKS ARE REQUIRED TO PLAY AT FUNFLATABLES
Sanitization/Inspection of our inflatables and facility. We clean, sanitize and inspect each of our inflatables numerous times a day. We sanitize our inflatables with a product called Matt-Kleen, which is widely used in schools and institutions for the cleaning of vinyl material. In addition to our daily sanitization of our inflatables, we use a hospital-grade steam cleaner to deeply clean and sanitize our inflatables on a regular basis. Our washrooms are also cleaned numerous times a day and deeply cleaned every night. All door handles and water fountains are santized daily. All Celebration Room tables are cleaned and sanitized after each use. We require all jumpers to use our hand sanitizers (provided by FunFlatables at the entrance of the inflatable arenas) and socks are required to jump. Inspection of our entire facility. A full safety inspection is performed annually by both the Indiana Department of Homeland Security and a company contracted through our liability insurance carrier. FunFlatables' Safety Rules.  Remove shoes, eyeglasses & sharp objects before entering inflatablesNO food, candy or gum in the inflatables arenasNO flipsNO piling on or wrestling with othersMUST slide down all slides feet firstNO bouncing at top of slides (just sit down and slide)Before sliding down a slide, make sure no one is at the bottom of the slideDO NOT bounce against the sides or near the doorway of the inflatablesIf the inflatable begins to lose air, make your way out the exitNOTE: All Packages and Prices subject to change without notice. FREQUENTLY ASKED QUESTIONS Will my party have a party host the entire time of my party? Absolutely, for our private parties. Our party hosts are at your service from start to finish. In addition to supervising and assisting the children in the inflatable arenas, your party host(s) will also set-up and serve your cake, food and drinks. If you desire, your party host(s) will be happy to assist your child with gift opening. Our party hosts also take care of all clean-up. Please note, Open Play Parties do not receive a personal party host. Am I allowed to tip the Party Host? Absolutely. Tipping is greatly appreciated. If you feel that any member of our staff did an outstanding job in helping your party run smoothly and organized or went above and beyond in serving your children, please feel free to tip. However, tipping is NOT required. Can I bring a piñata? We allow only pull-string piñatas. Can I bring confetti, silly string or streamers? No. If you use them, you will be subject to a $25 clean-up fee. Can I bring my own decorations? The only decorations allowed are table decorations. We do not allow anything to be hung on the walls. Can I bring my own paper products and table cloths? Yes. However, keep in mind, we provide "generic" plates, cups, napkins and forks free of charge and our table cloths are bright and shiny. If you would like to bring your own themed products (such as plates, napkins, cups and table cloths), just hand them to your party host as soon as you arrive and we will take care of setting them up for you. Can I bring in my own food? NO OUTSIDE FOOD OR DRINKS ALLOWED, with the exception of Cake (no smash cakes), Cup Cakes and Ice Cream (Remember to bring your candles) (NOTE: You will need to bring your own cooler with ice for the ice cream, as we do not have the freezer capacity to store for you—sorry!). See Party extras for your food and drink order. Can I have alcohol for the adults? Absolutely NO alcohol is allowed in our family entertainment center. How early should we arrive before our scheduled party time? We suggest that you and your guests arrive no earlier than 10 minutes before your scheduled start time. This allows plenty of time for collecting of waivers and reviewing our safety rules. We suggest you put your party’s actual start time on the invitation and add the word PROMPT. If you put an earlier time on the invitation to ensure your guests arrive on time it could negatively affect those guests who arrive early, thus, causing them to have to wait much too long with their children. It is best to have as little waiting time as possible for the kids. Please be sure to inform your guests that if a child arrives late, he or she will lose play time in the inflatable arenas, as the party must start at its designated time. What else do I need to bring in besides my cake and/or cup cakes? Don’t forget candles. For all private parties, your party host(s) will cut and serve your cake for you. Does each child need a separate waiver even if they are in the same family? No. All family members can be on the same waiver. We have extras on hand in case a child forgets to bring theirs. Are kids required to wear socks? Yes. All children playing on our equipment are required to remove their shoes and wear socks-NO EXCEPTIONS, so please remember to bring socks. You may want to bring extra pairs of socks in case one of your children forgets. We do have socks for purchase at $2.00/pair. Do you have a special party chair for the guest of honor? YES. Each Celebration Room is equipped with a large inflatable throne chair. This makes the guest of honor feel like a king or queen and truly the center of attention while opening their presents. Will I be charged for infants or adults attending the party? No. Any parent/guardian/teacher/chaperone 18 and older and non-mobile infants are NOT considered a guest and you will not be charged for them. Will another party be sharing the inflatable arenas or celebration rooms with my party? ABSOLUTELY NOT, with the exception of Open Play Parties! Our private party packages are 100% PRIVATE. There may be one party in the waiting area, another party in one of the other inflatable arenas and another party in a celebration room, however, the parties rotate so there is no co-mingling of the parties. What do I have to do to reserve a party? You may use our "Book Online" system on our website. You may also call us or stop by. All of our packages require a non-refundable $75.00 deposit. This $75.00 deposit is applied towards the total cost of your party. All party packages are required to have a valid credit card on file in case of cancellation within 7 days of your party date. However, on the day of your party, you may pay the balance by cash. (PERSONAL CHECKS NOT ACCEPTED) If you reserve your party within 7 days of your party date, you are required to pay 50% of your party package. If you reserve your party within 48 hours of your party date, you are required to pay 100% of your party package, including any party extras ordered, excluding goodie bags. Is my deposit refundable? No, all deposits are non-refundable, however, may be applied to a future party or inflatable rental. What if I need to change the date of my party or my party package type? A party date may only be changed if it is prior to 7 days before your party date. Changing party packages will be denied and/or allowed on a case-by-case basis. What is your Cancellation Policy? To reserve a party, we require a $75.00 NON-REFUNDABLE deposit. However, if you cancel your party, you can use your $75 deposit towards a future party or inflatable rental. Your deposit can be paid via cash or credit card, however, if you do not use a credit card to pay your deposit, we do require that you supply us with a valid credit card to put on file. This credit card will be charged for $1.00 to ensure its validity. This credit card will not be charged in excess of $1.00 unless your cancel your party within the timeframes listed below. If you cancel your party less than 7 days notice of your party date, your credit card will be charged 50% of your party rental fee. If you cancel your party less than 2 days notice of your party date, your credit card will be charged 100% of your party rental fee. NOTE: If you or any guest attending your party disobeys FunFlatables' rules, they will be asked to leave FunFlatables and you will still be responsible for paying in full for your party. If you or any guest attending your party creates a mess other than the standard clean-up (i.e., food fighting), the customer hosting the party will be charged a $25.00 clean-up fee. This charge will be placed on the customer's credit card on file. Power Outage In the unfortunate event there is a power outage, your party will be refunded on a prorated basis, in 15 minute increments. |
